Shipping policy

Last updated: September 11, 2026

This Shipping Policy applies to all orders placed within the contiguous United States. It explains where we ship, how long orders usually take to be processed and delivered, and what customers can expect after placing an order with Lumovique.

1. Shipping Coverage

We currently ship to addresses within the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses.

2. Shipping Cost

We offer free standard shipping on all orders within the United States.

3. Shipping Timelines

Order cut-off time: 3:00 PM (Mountain Time - MT)
Handling time: 3 to 5 business days (Monday to Friday)
Transit time: 5 to 10 business days after dispatch (Monday to Friday)
Estimated delivery time: 8 to 15 business days (Monday to Friday)

Orders placed after the daily cut-off time, or on weekends or holidays, will begin processing on the next business day.

These delivery times are estimates and are not guaranteed.

4. Order Confirmation and Tracking

After you place your order, you will receive an order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear after the shipment has been processed by the carrier.

5. Carriers

Orders are shipped using established delivery carriers such as USPS, UPS, and FedEx. The carrier used for each order depends on the item, package size, and delivery destination.

6. Order and Address Changes

Please make sure your shipping address is entered correctly at checkout.

If you need to change your shipping address or request a change to your order, please contact us at info@lumovique.com as soon as possible after placing the order. We can only make changes before the order has been processed for dispatch.

Once an order has been dispatched, we may not be able to change the shipping address, update the items ordered, or cancel the shipment.

If a parcel is returned to us because the shipping address provided was incomplete or incorrect, or because delivery could not be completed, we will contact you to arrange the next step.

7. Split Shipments

Some orders may be shipped in more than one parcel depending on the size, quantity, or packaging requirements of the items ordered. If this happens, tracking may be provided separately for each parcel.

8. Delivery Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur due to carrier issues, weather, peak periods, or other factors outside our control.

If we expect a shipment delay beyond the timeframe stated in this policy, we will contact you using the details provided with your order to let you know the updated timing and, where required, give you the option to keep the order or receive a refund for the unshipped item(s)

If your order has not arrived within the expected timeframe, please contact us at info@lumovique.com and we will help review the shipment status.

9. Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, if an item is missing, or if you receive the wrong item, please contact us at info@lumovique.com as soon as possible with your order number and clear photos of the issue. We will review the matter and arrange a replacement or refund at no additional cost to you.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping process or delivery services. The latest version will always be posted on this page, and the date at the top will show when it was last updated.