Refund policy

Last updated: September 11, 2026

This Return and Refund Policy applies to all orders placed within the contiguous United States. It explains how returns, refunds, replacements, and order cancellations are handled for purchases made through lumovique.com.

1. Return Period

Most items may be returned within 30 days of delivery.

2. Return Eligibility

To be eligible for a return, the item must be:

Unused and in its original condition
Returned with all original parts, accessories, and packaging where reasonably possible.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Custom or personalized items
Made-to-order items
Gift cards
Items that have been installed, altered, or damaged after delivery

4. How to Request a Return

To start a return, please contact us at info@lumovique.com and include:

Your order number
The item you would like to return
The reason for the return
Clear photos if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first.

5. Return Method

All returns are processed by mail only.

We recommend using a trackable shipping service and keeping proof of shipment until the return has been delivered.

6. Return Shipping Costs

If the return is due to an item arriving damaged, defective, or incorrect, we will cover the return shipping costs and provide a replacement or refund at no additional cost to you.

If you are returning an item due to change of mind, return shipping cost is the customer's responsibility.

We do not charge any restocking fees.

7. Refunds

Once your return is received, we will inspect the item and notify you whether the return has been approved.

Refund Method: If approved, refunds are issued to the original payment method used at checkout.
Refund Processing Time: Refunds are typically processed within 7 business days after approval, although your bank or card provider may take additional time to post the refund.

If a return is not approved, we will explain the reason and, where appropriate, arrange for the item to be returned to you.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or not as ordered, please contact us as soon as reasonably possible at info@lumovique.com with your order number and clear photos of the issue. We will review the matter promptly and arrange a suitable resolution, which may include a free replacement or a refund.

9. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please request a return for the original order and place a new order separately.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled for a full refund before they are processed for shipment. Once an order has been shipped, it can no longer be canceled, but it may still be returned in accordance with this policy after delivery.

If a shipment is returned to us because of an incorrect or incomplete shipping address provided at checkout, or because delivery could not be completed, we will review the order once it is returned and confirm any refund due in line with this policy. Any direct return or redelivery costs may be deducted where applicable and permitted by law.

11. Policy Updates

We may update this Return and Refund Policy from time to time. The latest version will always be posted on this page, and the date at the top will show when it was last updated.