FAQs

Here are answers to some of the questions we receive most often. If you need anything else, please feel free to contact us and we will be happy to help.

Shipping and Delivery

Where do you ship?
We ship to addresses within the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses.

How much is shipping?
We offer free standard shipping on all U.S. orders.

How long will my order take?
Orders are usually processed within 3 to 5 business days. Transit time is 5 to 10 business days after shipment. A total of 8 to 15 business days is estimated for delivery. Please note, delivery times are estimates and may vary during busy periods or due to carrier delays.

How do I track my order?
Once your order has shipped, we will send a tracking link by email. Tracking updates may take up to 24 hours to appear.

Products

Will my fixture look exactly like the photographs?
Because natural stone varies from piece to piece, each item may differ slightly in veining, tone, and translucency. These variations are a normal characteristic of the material.

Are bulbs included?
This depends on the product. Each product page will indicate whether bulbs are included or whether a replaceable bulb is required.

What voltage are the fixtures compatible with?
Our fixtures are designed for use with standard U.S. household power. Please refer to the product page for any model-specific details.

Are the fixtures dimmable?
Some fixtures are dimmable, and this will be stated on the product page where applicable.

Do I need an electrician?
Many of our fixtures are hardwired. For safe installation, we recommend using a qualified electrician and following any applicable local electrical requirements.

Orders, Returns, and Refunds

What is your return period?
Most returns can be requested within 30 days of delivery. Please see our Returns & Refund Policy for full details.

Who pays for return shipping?
If an item arrives damaged, faulty, or incorrect, we will cover the return shipping cost and offer a full refund or a replacement. For change of mind returns, return shipping cost is the responsibility of the customer.

How long do refunds take?
Approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take a little longer to post the refund.

My order arrived damaged. What should I do?
Please contact us as soon as possible with your order number and a photo or short video of the issue so we can assist you.

Can I cancel an order?
If you need to cancel an order, please contact us as soon as possible. Orders may be canceled before they have been processed for shipment.