Privacy policy

Last updated: September 11, 2026

This Privacy Policy explains how Lumovique collects, uses, shares, and protects personal information when you visit lumovique.com, place an order, contact us, or otherwise interact with our website.

If you have any questions about this Privacy Policy or would like to exercise a privacy right available to you under applicable law, please contact us at info@lumovique.com.

1. Information We Collect

We may collect the following types of personal information:

Contact information, such as your name, email address, phone number, shipping address, and billing address
Order information, such as the products you purchase, order totals, order dates, and purchase history
Payment information, which is processed securely by our payment providers; we do not store full payment card numbers on our own systems
Device and technical information, such as your IP address, browser type, device type, operating system, and related technical identifiers
Website usage information, such as pages viewed, browsing activity, and interactions with our website
Marketing preferences, such as whether you have subscribed to receive promotional emails

2. How We Use Information

We use personal information to:

Process and fulfill orders
Provide customer service and respond to inquiries
Send order confirmations, shipping updates, and other service-related communications
Process returns, refunds, and replacements
Detect, prevent, and investigate fraud or misuse of our website
Maintain, improve, and analyze the performance of our website and services
Comply with legal, tax, accounting, and regulatory obligations
Send marketing communications where permitted by law or where you have chosen to receive them

3. How We Share Information

We may share personal information with service providers and partners that help us operate our website and provide our services, including:

Ecommerce platform and hosting providers
Payment processors
Shipping and delivery providers
Analytics providers
Advertising and marketing partners
Fraud prevention and security providers
Professional advisors or authorities where required by law or necessary to protect our rights

We do not sell personal information for monetary compensation.

However, some privacy laws may define certain advertising or analytics activities as a "sale" or "sharing" of personal information. Where applicable, you may have the right to opt out of those activities.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand site usage, improve performance, and support marketing and advertising activities.

Some cookies are necessary for the website to function properly, including checkout and security features. Others may be used for analytics or advertising purposes.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

5. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, including the right to:

access the personal information we collect and use
correct inaccurate personal information
request deletion of personal information, subject to certain exceptions
request information about how we collect, use, disclose, or share personal information
opt out of certain uses of personal information for targeted advertising
not receive discriminatory treatment for exercising your privacy rights

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These may include the right to:

know the categories of personal information we collect, use, disclose, share, or sell
request access to specific pieces of personal information we hold about you
limit the use and disclosure of sensitive personal information where applicable
opt out of the sale or sharing of personal information for cross-context behavioral advertising

California residents also have the right not to receive discriminatory treatment for exercising any of their privacy rights.

To exercise any applicable right to opt out of the sale or sharing of personal information, including for targeted advertising where required by law, please use the privacy choices link on our website or contact us at info@lumovique.com.

We may need to verify your identity before processing your request and will respond within the timeframe required by applicable law.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

Order and transaction records may be retained for up to 7 years to comply with tax, accounting, chargeback, and legal recordkeeping obligations.

Customer service communications may be retained for up to 2 years after the matter has been resolved for support, training, and dispute resolution purposes.

Marketing subscription information may be retained until you unsubscribe or ask us to delete it, together with a limited record of your request where needed to respect your preferences and comply with legal obligations.

Website usage and analytics information may be retained for as long as reasonably necessary for security, fraud prevention, performance monitoring, and business analysis, or for shorter periods where automatically controlled by our service providers.

When personal information is no longer reasonably required for these purposes, we take steps to delete, anonymize, or securely dispose of it.

7. Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These measures may include encrypted connections, secure payment processing, restricted access to information, and other security practices appropriate to the nature of the data we handle. However, no method of transmission over the internet or electronic storage is completely secure.